WaterWerks

Frequently Asked Questions for Distributor Representatives & Spa Consultants

Can you explain the difference between XYZ brand and WaterWerks?

WaterWerks is the first manufacturer to introduce a vichy shower that is sleek in design and incorporates oxygenated shower heads on the VaVoom. We are the only manufacturer that uses all stainless steel and brass components in our manufacturing. There are no plastic or enamel used in our working internal parts. We are also the only manufacturer to offer a 5 year warranty on all of our products. Some may say they have a long warranty but in the fine print it will say that each individual part is covered by that manufacturer and is limited to a one year warranty.

What is my price on the products?

Every January, a current distributor price list is created and sent to all of our “Authorized” distributors. If you need a copy, please contact us.

How do I become an Authorized distributor?

Fill out the distributor application and you will be contacted within 48 hours of receipt to discuss your application and approval. We typically look for distributors who are already marketing spa equipment of all types to the professional spa industry.

What are the payment terms?

All orders are shipped under pre-paid terms. Any order placed is not officially accepted until payment has been received.

What is the typical lead time for shipping?

Orders that are received along with payment in-full typically take anywhere from 1 to 5 weeks depending on the time of year and availability of raw materials. Because our products are custom made to our specifications, lead times on raw materials can take some time. It is always best to contact us and ask what current lead times are on any particular item.

How are WaterWerks products packaged?

Our showers come in custom foam packed packages as well as in wooden crates.

Can we use our own freight company?

We really prefer not to work with this policy. There have been some major issues that ultimately frustrate the distributor which is the last thing we want to do.

What happens when we have a product failure in the field?

For those distributors who have been with us for a while can attest, this does not happen very often. But, we are not perfect and like any piece of equipment, they can have trouble. When this does happen contact us immediately and we will work within the scope of our written warranty.

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