Resources

Here you will find frequently asked questions for distributor reps. and consultants in the spa industry along with tips and treatment suggestions. 

To view answers, click a question. If you're looking for something specific, feel free to give us a call, or send your request.

Can you explain the difference between XYZ brand and Waterwerks?

Waterwerks is the first manufacturer to introduce a variety of innovations. today, we are proud to introduce our newest vichy shower systems that reduce water consumption by 40%. We are the only manufacturer that uses all stainless steel and brass components in our manufacturing. There are no plastic or enamel used in our working internal parts. We are also the only manufacturer to offer a 5 year warranty on all of our products. Other manufacturers claim to have a long warranty but in the fine print it will say that each individual part is covered by that manufacturer and is limited to a one year warranty or two years at the most.

What is my price on the products?

Every January, a current distributor price list is created and sent to all of our "Authorized" distributors. If you need a copy, please contact us.

How do I become an 'authorized' distributor?

If you are interested in becoming an authorized distributor, click the button below and submit your request through our Contact form. In the message area, please let us know of your interest and any other information you wish to share. You will be contacted within 48 hours of receipt, to discuss your request and approval.

Please note, we typically look for distributors who are already marketing spa equipment of all types to the professional spa industry.

CONTACT US

What are the payment terms?

All orders are shipped under pre-paid terms. Any order placed is not officially accepted until payment has been received.

What is the typical lead time for shipping?

Orders that are received along with payment in-full typically take anywhere from 1 to 5 weeks depending on the time of year and availability of raw materials. Because our products are custom made to our specifications, lead times on raw materials can take some time. It is always best to contact us and ask what current lead times are on any particular item.

We are not a spa distributor but we are a plumbing wholesaler, can we still sell your product?

Yes

How are Waterwerks products packaged?

Our showers come in custom foam packed packages as well as in wooden crates.

Can we use our own freight company?

We really prefer not to work with this policy. There have been some major issues that ultimately frustrate the distributor which is the last thing we want to do.

What happens when we have a product failure in the field?

For those distributors who have been with us for a while can attest, this does not happen very often. But, we are not perfect and like any piece of equipment, they can have trouble. When this does happen contact us immediately and we will work within the scope of our written warranty.